TECHNICAL SUPPORT SERVICES

Live Remote Helpdesk

Maximize Productivity with our Remote Technical Support

Live Remote Helpdesk phone and email support offer quick-response to our clients experiencing time sensitive technical problems from a qualified technician. Service desk phone support is available to users Monday to Friday, 7:00 AM to 7:00 PM EST. Our clients are able to speak directly to a live technician with:

  • No Wait Time for a Call Back
  • No Voicemail
  • No Wasted Productivity
On-Site Support

In-Person Technical Assistance Adapted to your Business Needs

When issues can’t be worked out over the phone or via internet, there are times when a real technician on-site is required. Our On-Site Support services include assistance from a qualified technician who will travel to your offices to provide quick technical support tailored to your needs. Additionally, any on-site work helps increase our knowledge of your IT environment. Our team takes pride in offering:

  • Hands-on troubleshooting
  • Specialized, highly-trained, professional technicians
  • Extensive knowledge in all operating and networking systems
  • A team that works alongside your internal staff with no disruption to the daily operation of business
24 / 7 Emergency Support

Extra Protection that Covers Your Business After Hours

IT problems often don’t stop at 5 PM. If you have an IT emergency, S3 can provide support promptly. From a major server crash to an urgent user request, clients have access to our 24 /7 emergency support services. Outside of regular Helpdesk hours, clients can engage with S3 to provide this extended service at times where:

  • You are working late and need support
  • A network or internet connection goes down
  • There is is a security issue
  • And more…