IT outsourcing

When your IT infrastructure is managed by S3, we become your proactive technology partner.

S3 ensures the day-to-day performance and availability of your network and also plan for the future. We focus on optimizing your productivity, securing your data and reducing your infrastructure costs.

Our unique approach ensures the greatest return on your IT Infrastrcuture investments.

• Network Team
  • We assign a Network Team to your network. This team includes:
    • Account Manager
    • Support Manager
    • Network Engineer
    • Network Manager
    • Onsite Technicians
    • Helpdesk Technicians
    • Monitoring Technician
    
    This maximizes efficiency since you are always dealing with the same team, whose members are all up to date on your network.
• Real-time network monitoring
  • We deploy a monitoring server on your network. It monitors all your servers, services, network equipment and even the temperature of your server room. It reports all network information back to our main monitoring servers.
    
    The monitoring server will generate alerts once thresholds are reached and immediately inform your team technician in charge of monitoring.
• Guaranteed service levels
  • Our SLA guarantees uptime of all critical servers, services and network equipment on your network. It also details strict penalties for downtime.
• Detailed documentation and procedures
  • We extensively document your network and everything it depends on. We also write strict procedures for regular tasks. This ensures that all interventions follow the standards for your network.
• Regular network audits
  • Your network engineer performs regular audits of your entire network. The purpose of these audits is:
    • Strengthen network infrastructure
    • Optimize network performance
    • Re-evaluate your IT needs
• Five year IT plan and budget
  • We provide clients with a detailed five year IT plan and budget. It includes all hardware replacement, software license renewals, contract renewals and warranty expirations. The plan is revised regularly and meetings are held to review it.
• Contingency planning
  • We work with you to identify maximal allowable downtime for each critical service and system. We then develop a contingency plan meeting these requirements. This plan is reviewed and tested regularly.
• 24/7 helpdesk support
  • Our helpdesk is available every day of the year, 24 hours a day. This allows traveling users as well as off-hour users to get support when they need it. Your productivity is our success.

We manage all your IT infrastructure equipment:

• Servers
  • Windows servers
  • MAC servers
  • Linux servers
• Computers
  • Desktops
  • Workstations
  • Laptops
• Printers and scanners
  • Network printers
  • Multifunction printers
  • Network scanners
• Network equipment
  • Switches
  • Firewalls
  • Routers
  • Wireless access points
• Mobile devices
  • Blackberry phones
  • Windows mobile phones
  • MAC iPhones

Examples of services included in IT infrastructure management are:

• Active directory management
• Microsoft exchange management
• Network backup management
• Inventory management
• License management
• Internet connection management
• Anti-virus management
• ...

We would be happy to have the opportunity of presenting our approach to you in person. Call us to schedule a meeting at 514-284-6262