IT Outsourcing

With an S3 managed IT infrastructure we become your proactive technology partner.

We ensure the day to day performance and availability of your network as well as plan for the future. We focus on optimizing your productivity, securing your data and reducing your infrastructure costs.

Our unique approach ensures the greatest return on your IT Infrastrcuture investments.

• Assigned Network Team
  • We assign a Network Team to your network. This team includes:
    • Account Manager
    • Support Manager
    • Network Engineer
    • Network Manager
    • Onsite Technicians
    • Helpdesk Technicians
    • Monitoring Technician
    
    This maximizes efficiency since you are always dealing with the same team who are all up to date with your network.
• Real-Time Network Monitoring
  • We deploy a monitoring server on your network. It monitors all your servers, services, network equipment and even the temperature of your server room. It reports all network information back to our main monitoring servers.
    
    When thresholds are attained alerts are generated and your team technician in charge of monitoring is immediately informed.
• Guaranteed Service Levels
  • Our SLA guarantees uptime of all critical servers, services and network equipment on your network. It details strict penalties for downtime.
• Detailed Documentation & Procedures
  • We document your network extensively and everything it depends on. We also write strict procedures for regular tasks. This ensures that all interventions follow the standards put forth for your network.
• Regular Network Audits
  • Your network engineer performs regular Network Audits of your entire network. The purpose of these audits are:
    • Harden network infrastructure
    • Optimize network performance
    • Re-evaluate your IT needs
• 5 Year IT Plan & Budget
  • We elaborate a detailed 5 year IT plan and budget. It includes all hardware replacement, software license renewals, contract renewals & warranty expirations. This plan is revised regularly and meetings are planned to review it.
• Contingency Planning
  • We work with you to identify maximal allowable downtime for each critical service/system. We then elaborate a contingency plan meeting these requirements. This plan is reviewed and tested regularly.
• 24/7 Helpdesk Support
  • Our helpdesk is available every day of the year 24 hours a day. This allows traveling users as well as off hour users to get support when they need it. Our success is your productivity.

We manage all your IT Infrastructure equipment:

• Servers
  • Windows Servers
  • MAC Servers
  • Linux Servers
• Computers
  • Desktops
  • Workstations
  • Laptops
• Printers & Scanners
  • Network Printers
  • Multifunction Printers
  • Network Scanners
• Network Equipment
  • Switches
  • Firewalls
  • Routers
  • Wireless Access Points
• Mobile Devices
  • Blackberry Phones
  • Windows Mobile Phones
  • MAC iPhones

Examples of services included in IT Infrastructure Management are:

• Active Directory Management
• Microsoft Exchange Management
• Network Backup Management
• Inventory Management
• Licence Management
• Internet Connection Management
• Anti-Virus Management
• ...

We would be happy to have the opportunity of presenting our approach to you in person. Call us to schedule a meeting. 514-284-6262