IT Specialist

COMPANY VALUES: We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together

With over 20 years of experience, S3 Technologies has proven itself as a leader and employer in the IT services sector in the Greater Montreal area, serving bilingual SMB clients across various fields. It is an experienced, dynamic, and ambitious company with nearly 100 employees. In a structured yet flexible environment, where everyone contributes to the company’s growth, you will have the opportunity to excel and develop while working primarily from home. Indeed, S3 values autonomy and flexibility, allowing most employees to work almost entirely remotely. You will play a key role on a daily basis by providing an exceptional customer experience to each of our clients and tackling stimulating challenges, all while enjoying a better work-life balance.

The Role

S3 Technologies is currently offering an excellent career opportunity for an IT SPECIALIST. As an IT specialist, you will have to communicate with our clients and users on a daily basis, by phone or email. You’ll need to think on your feet and use your broad technical knowledge to remotely identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smart phones, and other peripherals. You’ll also configure devices, perform maintenance tasks, manage inventory, and update documentation. You will have to follow-up with our clients, update our systems and document your interventions.

In this role, you’ll have hands-on experience working with Office 365, Exchange, Windows 7/8/10, iOS/Android phones, Windows Server 2008/2019, Active Directory, DHCP/DNS, VMware, and more.

Success Criteria

By 6 months

• You’ll have integrated with your assigned team members & manager
• You’ll have a good grasp on important service desk process’s & procedures
• You’ll be comfortable & ready to join the service desk on-call rotation

By 12 months

• You’ll have comprehensive technical knowledge on your teams largest assigned clients
• You’ll be comfortable becoming an SME for potential new assigned client(s) on your team

Main Job Responsibilities

1. Understand and analyze client requests to identify the priority and impact;
2. Support, install, configure and troubleshoot remotely all kind of applications;
3. Support, install, configure and troubleshoot remotely computers and peripherals;
4. Support, install, configure and troubleshoot remotely mobile devices;
5. Follow-up with clients by phone and email about the evolution of their request;
6. Document interventions and update our internal systems.