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COMPANY VALUES: We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together

With over 20 years of experience, S3 Technologies has proven itself as a leader and employer in the IT services sector in the Greater Montreal area, serving bilingual SMB clients across various fields. It is an experienced, dynamic, and ambitious company with nearly 100 employees. In a structured yet flexible environment, where everyone contributes to the company’s growth, you will have the opportunity to excel and develop while working primarily from home. Indeed, S3 values autonomy and flexibility, allowing most employees to work almost entirely remotely. You will play a key role on a daily basis by providing an exceptional customer experience to each of our clients and tackling stimulating challenges, all while enjoying a better work-life balance.

The Role

S3 Technologies is currently offering an excellent career opportunity for a Systems Administrator within its infrastructure team. The successful candidate must have strong technical expertise, solid communication skills, and unwavering commitment, which will enable them to take on, in collaboration with our clients’ IT teams, the operational management of our clients’ infrastructure, ensuring the proper functioning of their servers and network infrastructure.

Job Features

  • Remote Work

You have the option to work from home five days a week or from our offices, especially during our monthly events or to participate in our various social clubs, with occasional visits to our clients.

  • Continuous Learning

We support your career advancement ambitions and the development of your knowledge by helping fund your certifications and training with your manager’s approval.

  • Stimulating Environment

Your days will never be the same; you’ll always face new challenges, have the opportunity to discover new technologies, and boredom is never on the agenda. In this constantly evolving environment, you’ll be intellectually stimulated by meeting new people, solving new problems, and reassessing your priorities every day. Your adaptability will allow you to juggle different tasks and responsibilities simultaneously, helping you grow quickly in your career.

  • Variety of Clients

In an MSP setting, you’ll interact with a wide variety of clients, industries, and technological environments. It’s the perfect environment to develop and refine your technical knowledge, customer service skills, priority management, decision-making, collaboration, teamwork, and communication abilities.

Do you thrive in high-pressure situations, with urgency, in a fast-paced, ever-changing, and dynamic environment? This position is definitely for you!

Success Criteria

By 6 months

  • Successfully take on the operational management of assigned clients’ infrastructure, demonstrating proactive management to maintain smooth and continuous operations.
  • Effectively manage the tickets assigned to you, appropriately prioritizing issues based on urgency and impact on the client.
  • Establish strong relationships with the IT teams of assigned clients, demonstrating your ability to address operational challenges collaboratively.

By 12 months

  • Proactively collaborate with the client’s IT staff to implement improvements and optimizations based on the operational responsibility for the infrastructure.
  • Provide mentorship and support to junior team members in operational ownership and ticket management.
  • Contribute to the development and implementation of process improvements within the co-managed services team, with a focus on the importance of operational continuity.

Main Job Responsibilities

1. Operational Management
Take responsibility for the clients’ infrastructure, ensuring continuous smooth operation and proactively addressing potential challenges.

2. Client Collaboration
Work closely with the client’s IT staff to understand their infrastructure needs, address concerns, and ensure smooth integration of S3 services.

3. Ticket Management
Effectively manage the ticket list, appropriately prioritizing issues based on urgency and impact on the client, ensuring quick resolution.

4. On-Call Rotation
Participate in the on-call rotation to provide assistance outside of business hours for critical issues, coordinating with the client’s IT staff if necessary.

5. Infrastructure Optimization
Identify and proactively implement improvements to optimize the performance, security, and reliability of the clients’ IT systems.

6. Documentation
Maintain detailed and up-to-date documentation on system configurations, procedures, and best practices.

Think you're the perfect candidate for us?

We are always looking for new talent, so if the above sparks your interest, fill out the application form.

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    Vous pouvez également nous contacter au 514-284-6262 ou à ventes@s3tech.ca

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