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Company values

Wow the client + Be Ambitious + Always learning + Not all about IT + Work hard play hard celebrate + Embrace change

If you are looking for a company, within which you can grow and get better. If you are dedicated to make sure the clients have the best experience every step of the way. We are looking for you!

S3 is an MSP focused on offering a range of services to best satisfy our clients. We complete these services with consulting and a dedicated team support to ensure clients stay up and running at all times. We are now the largest, long-standing MSP (Managed Service Provider) serving the greater Montreal and Toronto areas. Our approach is part of the reason our very first clients are still with us and we plan on keeping it this way.

The role

S3 Technologies currently offers an excellent career opportunity for a SYSTEM ADMINISTRATOR. The successful candidate will be responsible for handling all client inquiries that have been escalated by the IT specialists. This position also offers the possibility of working 4 days instead of 5.

What success looks like:


You will be able to use the tools made available to him with ease;
You will be able to manage situations affecting several users & urgent;
You will be part of the on-call rotation;
You will have built a good relationship with all the members of your team;


You will have built a relationship with several clients as well as with internal teams;
You will have developed your knowledge with several technologies;

Top job responsibilities

  • Provide high quality support to our customers by meeting or exceeding contractual commitments:
  • Resolve the majority of escalated incidents using the tools and documentation available and by carrying out in-depth research of known issues;
  • Manage your own ticket queue by prioritizing requests;
  • Take incidents to the next level after having used all internal resources;
  • Work with external suppliers to resolve escalated incidents;
  • Ensure that service levels are respected;
  • Identify high priority tickets and communicate effectively through the means put in place;
  • Assist the Support Center in times of overflow;
  • Provide feedback that can help increase the quality of service and define customer expectations by providing relevant insight to service managers on recurring incidents or inefficiencies within the service team;
  • Participate in the rotation of on-call shifts;
  • Documenting problems and establishing resolution procedures for the Service Center.
  • The list of these tasks is not exhaustive, you may have to carry out other related tasks!

Think you're the perfect candidate for us?

We are always looking for new talent, so if the above sparks your interest, fill out the application form.

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