Our onboarding process lasts 6 to 8 weeks. We recommend a one-month overlap with your outgoing provider, but even without it, we’ve always managed a smooth transition for our clients.
Our goal is to make the process as seamless and transparent as possible for your users. We begin by addressing urgent cybersecurity or infrastructure concerns (such as backups). We then fully document your IT environment, including suppliers and contacts for all your sites.
Every onboarding is led by Patrick, our dedicated Onboarding Manager, together with his onboarding team. To ensure everything stays on track, we usually hold three short (15-minute) calls per week with your main point of contact.
By week 4, we generally “go live”, taking over user support, cybersecurity, and infrastructure management. We also survey all users to identify issues and ensure their IT experience meets expectations.
In most cases, cooperation with the outgoing provider goes well. In the rare situations where it doesn’t, our team still ensures the transition remains smooth for your users. Over the years, we’ve developed a proven onboarding process that we continue to improve.
