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Your IT systems should propel your business, not slow it down!

You need a partner who can:

  • Take the time to understand your business, your goals and the obstacles you face before proposing a technology solution.
  • Ensure that your IT systems can support your continued growth.
  • Protect your IT systems by having cybersecurity at the core of everything they do.
  • Earn your trust by delivering what is promised both on time and on budget.
  • Not only resolve your day-to-day IT issues, but prevent them from reoccurring in the future

This is where S3 Technologies excels!

We promise a complete IT service focused on your success.

Modern and Scalable IT Solutions

With the right solution that grows with your business, you can work from anywhere, anytime, and always collaborate easily.

Exceptional Cyber-Security

Your data as well as your customer’s data must always be protected by state-of-the-art security solutions and a dedicated team of cybersecurity experts.

Fast and Modern Support

When a problem occurs, time is of the essence. You need a quick solution from an available and efficient support team.

A Dedicated Team

With a dedicated account manager, service advisor, remote support team and on-site support technician, you always know who to go to for help.

Maximize your productivity!

Your IT systems must allow your team to collaborate in a productive and secure environment. We manage your cybersecurity, cloud infrastructure, and all your hardware and software, so you can:

  • Work from anywhere
  • Collaborate easily and efficiently
  • Find solutions quickly

Frequently Asked Questions

How does your support work?

We offer direct, quick, and personalized helpdesk as well as onsite support to users.

We assign a team of 5 to 7 helpdesk technicians to a client. This way users always speak to the same group of technicians who know their environment. Our technicians will answer all calls from users directly from 7am to 7pm Monday to Friday. Over 80% of calls are answered within 2 minutes. We also have a 24/7 emergency support where users will receive a callback from a technician within 30 minutes.

We set up a dedicated support portal that provides your users with the ability to instantly communicate with a technician via chat or schedule an appointment at their convenience. In addition, this portal, which is also accessible in Microsoft Teams, contains how-to guides and personalized help resources designed specifically to meet the needs of your users, allowing them to benefit from a comprehensive and tailored support experience.

Additionally, users can also email our support via an email address configured on their domain, for example: support@yourdomain.ca.

We also offer onsite support. It ranges from going onsite when it’s needed to resolve an issue to going onsite a couple times a month, to a couple times a week, and even full time in some cases. We are very flexible with this and adjust to our clients changing needs pretty much on the fly.

We constantly improve our service from feedback we get from users. We have a survey included with every intervention making it easy for users to give us their valuable feedback. Our service managers will plan a call with any user that had a negative experience. The goal is to first apologize, and then to understand what happened so we can ensure it does not reoccur. We also conduct an annual survey to all users to track the progression of user satisfaction.

We regularly review user incidents to identify and fix recurring issues.

We are not perfect, and unfortunately, we do make mistakes. But we are absolutely committed to constantly improve our service and give the best experience for all our users!

Marc Perras

Vice-President, Sales

How does your 24/7 emergency support work?

Users calling outside of helpdesk hours (7am to 7pm Monday to Friday) will be invited to leave a message for an emergency. They will get a call back within 15 to 30 minutes.

Vincent Rabbat

Vice-President, operations

Do you monitor 24/7?

Yes we do! Over the years we have built up our staff overseas which enables us to offer true 24/7/365 coverage for our clients. We now have over 15 people working in Europe and in Asia.

Vincent Rabbat

Vice-President, operations

What resources do you assign to my account?

Our goal is to offer a personalized service to all users. We do this by assigning a team to each client which includes:

Account Manager: is the main point of contact. He is responsible for ensuring the proper delivery of all services.

Technical Advisor: works with the account manager to translate business needs into solutions which align with the client objectives. The TA has excellent technical knowledge and is a good communicator. The TA is the technical point of contact.

Remote Support Team: our support team is divided in smaller teams of 5 to 7 technicians each that remotely support all users by phone or by email. This way users always interact with the same group of people who know them and their environment.

Onsite Support Technician: the technician that goes onsite when needed or requested.

Marc Perras

Vice-President, Sales

Looking for a new IT Company?

Schedule a 30-minute assessment with our experts to:

  • Review your current IT setup.
  • Review your current IT issues.
  • Discuss your IT needs
  • Confirm if and how S3 can help.

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