Managed IT Services
A complete IT department for your business
With S3 as your IT & cybersecurity partner, you will have:
1. Lightning-fast support
Lightning-fast access to technical support via chat, phone or email, ensuring your team stays productive and interruption-free.
2. Cutting-edge cybersecurity
Continuous and proactive protection of your data, with solutions adapted to current threats.
3. More productive users
Optimized computers that save time and optimal Microsoft 365 integration for smoother, more connected work.
4. Confidence that your IT fully supports your business
Powerful and secure solutions that ensure your IT supports your growth.
A complete IT & cybersecurity partner for your business
With S3 as your partner, benefit from total support for your IT needs, including:
- Strategic IT Plan: A vision long term to align your technology with your business goals.
- Dedicated Team: A team that knows your business and your specific needs.
- Cybersecurity: Advanced protection to secure your data and counter threats.
- User Support: Fast and responsive service to resolve your issues and avoid interruptions .
- Microsoft 365 Integration: Optimized use of Microsoft tools to improve collaboration and productivity.
- Infrastructure Management : Continuous monitoring and maintenance to ensure the performance of your IT environment.
- Integration New User Onboarding: A seamless process to ensure a smooth experience for every new employee.
Your IT systems should propel your business, not slow it down!
Don’t tolerate uncertainty about your cybersecurity or loss of productivity from your users.
You need a partner who can:
- Takes the time to understand your business, your goals and challenges.
- Resolves issues quickly and ensures they don’t come back.
- Prioritizes cybersecurity.
- Assigns a dedicated team that knows your business well for personalized service.
- Helps you get the most out of Microsoft 365.
- Welcomes each new employee with technology that’s ready from day 1.
- Earns your trust by respecting deadlines and budgets.
- Ensures your IT supports your business plan.
- Establishes an IT plan and budget to avoid surprise expenses.
Looking for a new IT Company?
Schedule a 30-minute assessment with our experts to:
- Review your current IT setup.
- Review your current IT issues.
- Discuss your IT needs
- Confirm if and how S3 can help.
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Your IT must match your ambitions.
You need to be sure that you are protected against cyberattacks, that your users are not losing productivity due to technical issues, and that you are using your tools to their full potential.
An IT partner that is not up to par leaves you vulnerable, less productive and lacking confidence. Don't compromise on your IT anymore.
At S3, we believe in the potential of Quebec SMBs. Since 2003, our mission has been to provide them with world-class IT services so that they can excel and shine.
Find out if S3 is the ideal IT partner for you in 3 steps.
- Exploratory Call – An initial discussion to assess your needs and understand your goals.
- Needs Analysis – An in-depth review of your IT environment and business goals, with a detailed exploration of how your technology will be used.
- Custom Proposal – A tailored IT proposal designed to meet your business needs and business plan.
on-premises
infrastructure
management Rest assured that your network and cloud services are in safe hands with our 24/7 monitoring, cybersecurity team and robust backups.
on-site user
support Benefit from rapid assistance by technicians who answer your calls directly from 7:00 a.m. to 7:00 p.m., Monday to Friday. Additionally, 24/7 emergency assistance is there when you need it.
Frequently Asked Questions
We offer direct, quick, and personalized helpdesk as well as onsite support to users.
We assign a team of 5 to 7 helpdesk technicians to a client. This way users always speak to the same group of technicians who know their environment. Our technicians will answer all calls from users directly from 7am to 7pm Monday to Friday. Over 80% of calls are answered within 2 minutes. We also have a 24/7 emergency support where users will receive a callback from a technician within 30 minutes.
We set up a dedicated support portal that provides your users with the ability to instantly communicate with a technician via chat or schedule an appointment at their convenience. In addition, this portal, which is also accessible in Microsoft Teams, contains how-to guides and personalized help resources designed specifically to meet the needs of your users, allowing them to benefit from a comprehensive and tailored support experience.
Additionally, users can also email our support via an email address configured on their domain, for example: support@yourdomain.ca.
We also offer onsite support. It ranges from going onsite when it’s needed to resolve an issue to going onsite a couple times a month, to a couple times a week, and even full time in some cases. We are very flexible with this and adjust to our clients changing needs pretty much on the fly.
We constantly improve our service from feedback we get from users. We have a survey included with every intervention making it easy for users to give us their valuable feedback. Our service managers will plan a call with any user that had a negative experience. The goal is to first apologize, and then to understand what happened so we can ensure it does not reoccur. We also conduct an annual survey to all users to track the progression of user satisfaction.
We regularly review user incidents to identify and fix recurring issues.
We are not perfect, and unfortunately, we do make mistakes. But we are absolutely committed to constantly improve our service and give the best experience for all our users!
Users calling outside of helpdesk hours (7am to 7pm Monday to Friday) will be invited to leave a message for an emergency. They will get a call back within 15 to 30 minutes.
Yes we do! Over the years we have built up our staff overseas which enables us to offer true 24/7/365 coverage for our clients. We now have over 15 people working in Europe and in Asia.
Our goal is to offer a personalized service to all users. We do this by assigning a team to each client which includes:
Account Manager: is the main point of contact. He is responsible for ensuring the proper delivery of all services.
Technical Advisor: works with the account manager to translate business needs into solutions which align with the client objectives. The TA has excellent technical knowledge and is a good communicator. The TA is the technical point of contact.
Remote Support Team: our support team is divided in smaller teams of 5 to 7 technicians each that remotely support all users by phone or by email. This way users always interact with the same group of people who know them and their environment.
Onsite Support Technician: the technician that goes onsite when needed or requested.