Services > Managed IT Services
New User Onboarding
Onboarding and configuration of new users and equipment
At S3, we understand how critical an employee’s first day is. Every onboarding needs to be flawless, with no missing configurations, no access issues, and no applications that can’t be found. We have a dedicated team dedicated to onboarding new users and computers to ensure everything is flawless from the start.
1
Detailed checklists for a seamless process
For each onboarding, we use detailed checklists that allow us to leave nothing to chance. Each step, each detail is carefully checked to provide a smooth and seamless experience. Thanks to our rigor, your new user has all the resources necessary to be fully operational from day one.
2
Introducing S3 to new users
We go beyond simple setup. Every new user gets a full introduction to who we are, what we do, and how they can easily reach us for future support. Our goal is to support them from the beginning and provide personalized support throughout their IT journey.
3
Initial security and support with 2FA
From the outset, we meet with each user to guide them through activating two-factor authentication (2FA) and familiarize them with essential security procedures. This ensures increased protection from the very first logins.
4
In-person installation or shipping for remote users
For in-person users, our team will install and configure the equipment directly in your office. For remote users, we ship the equipment ready to use, with remote assistance for installation.
A seamless start-up experience
Our process is rigorous and comprehensive, with detailed checklists to ensure each step is perfectly mastered. We ensure that new users have a positive first experience that reflects S3's professionalism and facilitates their onboarding into their IT environment.
Frequently Asked Questions
We are currently SOC2 Type 1 certified. We are on track to be SOC2 Type 2 in April 2025.
We offer direct, quick, and personalized helpdesk as well as onsite support to users.
We assign a team of 5 to 7 helpdesk technicians to a client. This way users always speak to the same group of technicians who know their environment. Our technicians will answer all calls from users directly from 7am to 7pm Monday to Friday. Over 80% of calls are answered within 2 minutes. We also have a 24/7 emergency support where users will receive a callback from a technician within 30 minutes.
We set up a dedicated support portal that provides your users with the ability to instantly communicate with a technician via chat or schedule an appointment at their convenience. In addition, this portal, which is also accessible in Microsoft Teams, contains how-to guides and personalized help resources designed specifically to meet the needs of your users, allowing them to benefit from a comprehensive and tailored support experience.
Additionally, users can also email our support via an email address configured on their domain, for example: support@yourdomain.ca.
We also offer onsite support. It ranges from going onsite when it’s needed to resolve an issue to going onsite a couple times a month, to a couple times a week, and even full time in some cases. We are very flexible with this and adjust to our clients changing needs pretty much on the fly.
We constantly improve our service from feedback we get from users. We have a survey included with every intervention making it easy for users to give us their valuable feedback. Our service managers will plan a call with any user that had a negative experience. The goal is to first apologize, and then to understand what happened so we can ensure it does not reoccur. We also conduct an annual survey to all users to track the progression of user satisfaction.
We regularly review user incidents to identify and fix recurring issues.
We are not perfect, and unfortunately, we do make mistakes. But we are absolutely committed to constantly improve our service and give the best experience for all our users!
21 years! S3 was founded by Marc, Vince, and myself in June 2003 after we all graduated in computer engineering together. Our vision was to become an outsourced IT department for SMBs which is still what we are today. We were, therefore, a Managed Service Provider before the term was used.
We are still the three sole owners of S3 and work hard at it every day.
Looking for a new IT Company?
Schedule a 30-minute assessment with our experts to:
- Review your current IT setup.
- Review your current IT issues.
- Discuss your IT needs
- Confirm if and how S3 can help.
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