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Microsoft 365 and Azure

S3 is a Microsoft Tier 1 Cloud Solution Partner (CSP) and is a Microsoft Gold Partner. We therefore have the expertise and experience to ensure the success of your digital transformation to the Microsoft cloud.

Microsoft
365

Secure your Microsoft 365 data!

Microsoft 365 is increasingly being targeted by cyber attacks. Protect your employees, partners and customers email and data. S3 takes charge of your Microsoft 365 security.

S3 Services

  • Two-factor authentication
  • Geo-blocking
  • Monitoring of security alerts (example: travel impossible)
  • Data transfer monitoring
  • Optimisation of your Microsoft Secure Score
  • Backups

Unleash the full potential of Microsoft 365 products!

Many companies subscribe to Microsoft 365, but very few utilise the platform to it’s full potential. Find out how you can leverage other features in Microsoft 365 to increase both productivity and efficiency. S3 has the experience and knowledge to manage and secure your entire Microsoft 365 environment.

Whether you need help migrating, or you’re already using Microsoft 365 and want to learn about more advanced features, S3 can be your guide and companion. We can help with the following applications:

  • Teams: collaboration, chat, telephony, and conferences
  • OneNote: management and sharing of notes.
  • OneDrive for Business: file storage
  • SharePoint Online: file storage and collaboration
  • Microsoft To-Do: task lists
  • PowerBi: Dashboards

Azure

Optimize and secure your Azure cloud environment!

Need help getting the most out of Microsoft Azure? S3 can help you improve performance, secure your environment, and reduce costs. We can help you develop an effective strategy for managing your cloud infrastructure.

  • Security
  • Solutions architecture
  • Migration
  • Management and Monitoring 24/7

Frequently Asked Questions

How do you protect me against ransomware?

In our opinion ransomware is the #1 cyber threat to all our clients. We are focused on protecting our clients from these attacks. We follow ransomware news very closely and constantly adjust our standards based on the changing hacking tactics. Our security team’s main objective is ensuring that none of our clients are victims of a successful attack. Here are the steps we take to protect our clients

1. Bullet proof backups

The absolute first thing we do is deploy secure backups. Our backup standard is built on the assumption that the network will be breached, and the attacker will obtain full admin privileges. The backups must be able to withstand this. Our standards have been tested by multiple specialized security firms who were unable to access them.

2. Minimize your exposure

We minimise your exposure by making sure that only services that are absolutely necessary are exposed to the Internet. We will then limit these services exposure by only making them accessible to certain countries. We work with our clients to determine what this list is and will modify it as needs change.

3. Protect the infrastructure with advanced security tools

We deploy a set of advanced security tools that will not only protect you but will also alert our security team if something is not behaving normally.

4. Close the open buffet

Many networks are designed as a fortress or citadel. Once they are breached you can access everything, it’s basically an open buffet. We close this open buffet by segregating systems so that even if an attacker was able to get on a single system it’s very difficult to move to another. The more difficult it is the more chances are the attacker will make a mistake and set off an alarm allowing us time to respond to neutralise the attack.

5. Monitoring and response

We monitor alerts generated by our set of advanced security tools and investigate any abnormality. Our security will respond to any identified threat to neutralize the attack.

6. Train your users

We will train your users to adopt safer computing habits and to report abnormalities to our security team.

7. Adapt

We constantly adapt our approach as the threats and security tools evolve. We will also adapt based on the experiences of our peers. We meet with other companies like ours in different markets across North America to share best practices every quarter.

Simon Marcil

President

How does your support work?

We offer direct, quick, and personalized helpdesk as well as onsite support to users.

We assign a team of 5 to 7 helpdesk technicians to a client. This way users always speak to the same group of technicians who know their environment. Our technicians will answer all calls from users directly from 7am to 7pm Monday to Friday. Over 80% of calls are answered within 2 minutes. We also have a 24/7 emergency support where users will receive a callback from a technician within 30 minutes.

We set up a dedicated support portal that provides your users with the ability to instantly communicate with a technician via chat or schedule an appointment at their convenience. In addition, this portal, which is also accessible in Microsoft Teams, contains how-to guides and personalized help resources designed specifically to meet the needs of your users, allowing them to benefit from a comprehensive and tailored support experience.

Additionally, users can also email our support via an email address configured on their domain, for example: support@yourdomain.ca.

We also offer onsite support. It ranges from going onsite when it’s needed to resolve an issue to going onsite a couple times a month, to a couple times a week, and even full time in some cases. We are very flexible with this and adjust to our clients changing needs pretty much on the fly.

We constantly improve our service from feedback we get from users. We have a survey included with every intervention making it easy for users to give us their valuable feedback. Our service managers will plan a call with any user that had a negative experience. The goal is to first apologize, and then to understand what happened so we can ensure it does not reoccur. We also conduct an annual survey to all users to track the progression of user satisfaction.

We regularly review user incidents to identify and fix recurring issues.

We are not perfect, and unfortunately, we do make mistakes. But we are absolutely committed to constantly improve our service and give the best experience for all our users!

Marc Perras

Vice-President, Sales

What’s a typical client for S3?

Our typical client is an SMB with a head office in the greater Montreal area. Many of our clients also have other offices throughout Canada and the US. A good proportion of them have hybrid office models and some work entirely from home.

Our clients take the security of their data and the productivity of their people very seriously. They want to ensure that their IT enables them to meet their business goals and does not hold them back.

Our clients are from different industries. 60% are professional service firms and the other 40% are in distribution or manufacturing.

Our clients are in the Microsoft ecosystem. They mostly use Windows, Office 365, Azure. The majority have a mix of cloud and on-premise infrastructure. The others have a purely cloud infrastructure.

Most clients have no full-time IT people. Some have an IT team that is mostly focused on their line of business applications.

Clients usually find us when they outgrow their IT provider, or they lose an internal resource and decide they do not want to manage IT people anymore.

Vincent Rabbat

Vice-President, operations

How long have you been in business?

20 years! S3 was founded by Marc, Vince, and myself in June 2003 after we all graduated in computer engineering together. Our vision was to become an outsourced IT department for SMBs which is still what we are today. We were, therefore, a Managed Service Provider before the term was used.

We are still the three sole owners of S3 and work hard at it every day.

Simon Marcil

President

Looking for a new IT Company?

Schedule a 30-minute assessment with our experts to:

  • Review your current IT setup.
  • Review your current IT issues.
  • Discuss your IT needs
  • Confirm if and how S3 can help.

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Contact Us

sales@s3tech.ca
514.284.6262

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