Services>Managed IT Services
Infrastructure management
24/7
Infrastructure
Monitoring
Maximize your productivity
Our real-time monitoring of your infrastructure is the backbone of our service. We optimize your productivity by detecting and preventing problems before they occur.
We monitor all your systems whether they are in the cloud, in a data center or in your office.
Patch
Management
Always up to date
We keep your entire network up to date with scheduled update windows. We also monitor new vulnerabilities daily and perform emergency patches if necessary to keep you safe at all times.
24/7 Security
Management
Secure your data and applications
Our security team monitors and responds to all security alerts and stays abreast of new attack techniques to always improve your defenses against cyberattacks.
Backup
Management
Rock-solid backups
In order to protect your business, you must ensure that you have backups that will withstand cyberattacks, natural disasters, equipment breakdowns, etc. S3 deploys and manages resilient, geo-redundant backups to ensure they will be intact should you ever need them.
Vendor
Management
Single point of contact
S3 becomes your single point of contact for everything related to your infrastructure. No need to question yourself about who to contact, we will take charge of any situation and communicate directly with your suppliers (Internet, Cloud, Application, etc.)
Frequently Asked Questions
Managed Services & Co-Managed Services.
As an MSP we become the IT department for SMBs that have no internal IT team or a small one. Our role is to ensure that the IT infrastructure supports the goals and vision of the business while not holding it back in any way. We focus on data security and employee productivity. These are our Managed Services.
Managed Services in a nutshell: The first thing we do is modernize, standardize, and secure the IT infrastructure. We then manage and monitor the infrastructure while our security team keeps it secure. We offer quick remote and onsite support to all the users. Finally, we build a 3-year IT plan with a detailed budget and risk analysis that we review annually.
Here is summary of the services we include:
- Modernize, standardize, and secure the IT infrastructure as well as the user experience
- Manage and monitor the on-premise or cloud IT infrastructure
- Manage and monitor cybersecurity
- Support users remotely or onsite
- Manage new user deployments
- IT strategy (3-year IT plan with budget and risk analysis)
- IT projects (analysis, execution, and project management)
- Hardware, software, and cloud services procurement
For SMBs with an IT team, our Co-Managed Services offer a collaborative extension to your team. We bring additional expertise in areas like strategic IT consulting, cybersecurity, 24×7 infrastructure management, user support, and project management and execution. This partnership allows us to bolster your IT capabilities, providing targeted support where it’s most needed and ensuring that your IT initiatives are both effective and aligned with your business strategies.
Our typical client is an SMB with a head office in the greater Montreal area. Many of our clients also have other offices throughout Canada and the US. A good proportion of them have hybrid office models and some work entirely from home.
Our clients take the security of their data and the productivity of their people very seriously. They want to ensure that their IT enables them to meet their business goals and does not hold them back.
Our clients are from different industries. 60% are professional service firms and the other 40% are in distribution or manufacturing.
Our clients are in the Microsoft ecosystem. They mostly use Windows, Office 365, Azure. The majority have a mix of cloud and on-premise infrastructure. The others have a purely cloud infrastructure.
Most clients have no full-time IT people. Some have an IT team that is mostly focused on their line of business applications.
Clients usually find us when they outgrow their IT provider, or they lose an internal resource and decide they do not want to manage IT people anymore.
We offer direct, quick, and personalized helpdesk as well as onsite support to users.
We assign a team of 5 to 7 helpdesk technicians to a client. This way users always speak to the same group of technicians who know their environment. Our technicians will answer all calls from users directly from 7am to 7pm Monday to Friday. Over 80% of calls are answered within 2 minutes. We also have a 24/7 emergency support where users will receive a callback from a technician within 30 minutes.
We set up a dedicated support portal that provides your users with the ability to instantly communicate with a technician via chat or schedule an appointment at their convenience. In addition, this portal, which is also accessible in Microsoft Teams, contains how-to guides and personalized help resources designed specifically to meet the needs of your users, allowing them to benefit from a comprehensive and tailored support experience.
Additionally, users can also email our support via an email address configured on their domain, for example: support@yourdomain.ca.
We also offer onsite support. It ranges from going onsite when it’s needed to resolve an issue to going onsite a couple times a month, to a couple times a week, and even full time in some cases. We are very flexible with this and adjust to our clients changing needs pretty much on the fly.
We constantly improve our service from feedback we get from users. We have a survey included with every intervention making it easy for users to give us their valuable feedback. Our service managers will plan a call with any user that had a negative experience. The goal is to first apologize, and then to understand what happened so we can ensure it does not reoccur. We also conduct an annual survey to all users to track the progression of user satisfaction.
We regularly review user incidents to identify and fix recurring issues.
We are not perfect, and unfortunately, we do make mistakes. But we are absolutely committed to constantly improve our service and give the best experience for all our users!
Looking for a new IT Company?
Schedule a 30-minute assessment with our experts to:
- Review your current IT setup.
- Review your current IT issues.
- Discuss your IT needs
- Confirm if and how S3 can help.
"*" indicates required fields
Our other managed IT services
