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24 / 7
Infrastructure Monitoring

Continuous Monitoring for Optimal Network Performance

Infrastructure monitoring and real-time analysis services are the foundation of our IT outsourcing services. We maximize your productivity by detecting and preventing problems before they occur.

We deliver 24 / 7 real-time infrastructure monitoring of all critical hosts and services on your network whether they are in the office or the datacenter.

We actively monitor and provide key metrics on all critical items such as:

  • Applications
  • Backups
  • Security
  • LAN/WANs
  • Cloud Services
  • Servers and Workstations
  • Network Management & Equipment

24 / 7
Security
Management

Regular Updates for Maximum Security

If your network is not configured correctly, it could create vulnerabilities to hackers, identity thieves and other threats that could lead to security breaches and legal issues that could be prevented.

S3’s 24 / 7 Security Center:

  • Uses the latest network security tools to manage security
  • Ensures that all devices are patched and are running threat protection software
  • Monitors threat detections and treats them as critical

Backup
Management

Automated Assurance, Continuous Protection and Instant Recovery

A complete and affordable data backup solution can prepare you for data disasters that could disrupt, or disable, your business. S3 professionals make sure installation and management of a comprehensive backup management program is in place through the use of best practices and redundant levels of protection.

Backup Management services assure that a proper backup policy is established with the client and that for each application and data set, the following are put into place:

  • RPO (Recovery Point Objective)
  • RTO (Recovery Time Objective)
  • Retention Periods

IT Vendor
Management

Gain Visibility and Control Across IT Suppliers

S3’s IT Vendor Management services provide clients with one primary point of contact for all IT needs. We can manage the flow of communication to, and from, approved suppliers giving clients the ability to track and control spending while ensuring requirements are filled in a timely manner. You will benefit from the advice and expertise of a dedicated team that will make sure you receive optimal service.

We will:

  • Optimize service to boost your productivity
  • Ensure data is available when you need it
  • Create peace of mind knowing experts manage IT resources

Project
Management

Proven Success Using Industry Best Practices

Technical projects take time and planning to deliver them with accuracy and success. When large or complex projects arise, S3 has a full team of qualified professionals ready to handle your most ambitious technical goals. With having implemented hundreds of projects ranging from ERP deployments to office moves, continuity planning, disaster recovery, network set-ups, and more, we have processes and experience to deliver them on time and on budget.

You will experience:

  • Dedicated project teams
  • Methodologies and processes for implementation
  • Detailed documentation and procedures

Frequently Asked Questions

What are your services?

As an MSP we become the IT department for SMBs that have no internal IT team or a small one. Our role is to ensure that the IT infrastructure supports the goals and vision of the business while not holding it back in any way. We focus on data security and employee productivity.

In a nutshell: The first thing we do is modernize, standardize, and secure the IT infrastructure. We then manage and monitor the infrastructure while our security team keeps it secure. We offer quick remote and onsite support to all the users. Finally, we build a 3-year IT plan with a detailed budget and risk analysis that we review annually.

Here is summary of the services we include:

  • Modernize, standardize, and secure the IT infrastructure as well as the user experience
  • Manage and monitor the on-premise or cloud IT infrastructure
  • Manage and monitor security
  • Support users remotely or onsite
  • Manage new user deployments
  • IT strategy (3-year IT plan with budget and risk analysis)
  • IT projects (analysis, execution, and project management)
  • Hardware, software, and cloud services procurement

Marc Perras

Vice-President, Sales

What’s a typical client for S3?

Our typical client is an SMB with a head office in the greater Montreal area. Many of our clients also have other offices throughout Canada and the US. A good proportion of them have hybrid office models and some work entirely from home.

Our clients take the security of their data and the productivity of their people very seriously. They want to ensure that their IT enables them to meet their business goals and does not hold them back.

Our clients are from different industries. 60% are professional service firms and the other 40% are in distribution or manufacturing.

Our clients are in the Microsoft ecosystem. They mostly use Windows, Office 365, Azure. The majority have a mix of cloud and on-premise infrastructure. The others have a purely cloud infrastructure.

Most clients have no full-time IT people. Some have a small IT team that are focused on their line of business applications.

Clients usually find us when they outgrow their IT provider, or they lose an internal resource and decide they do not want to manage IT people anymore.

Vincent Rabbat

Vice-President, operations

How does your support work?

We offer direct, quick, and personalized helpdesk as well as onsite support to users.

We assign a team of 5 to 7 helpdesk technicians to a client. This way users always speak to the same group of technicians who know their environment. Our technicians will answer all calls from users directly from 7am to 7pm Monday to Friday. Over 80% of calls are answered within 2 minutes. We also have a 24/7 emergency support where users will receive a callback from a technician within 30 minutes.

Users can also email our support via an email address configured on their domain, for example: support@yourdomain.ca. Users can also book a support appointment online with a technician for less urgent issues.

We also offer onsite support. It ranges from going onsite when it’s needed to resolve an issue to going onsite a couple times a month, to a couple times a week, and even full time in some cases. We are very flexible with this and adjust to our clients changing needs pretty much on the fly.

We constantly improve our service from feedback we get from users. We have a survey included with every intervention making it easy for users to give us their valuable feedback. Our service managers will plan a call with any user that had a negative experience. The goal is to first apologize, and then to understand what happened so we can ensure it does not reoccur. We also conduct an annual survey to all users to track the progression of user satisfaction.

We regularly review user incidents to identify and fix recurring issues.

We are not perfect, and unfortunately, we do make mistakes. But we are absolutely committed to constantly improve our service and give the best experience for all our users!

Marc Perras

Vice-President, Sales

How does your 24/7 emergency support work?

Users calling outside of helpdesk hours (7am to 7pm Monday to Friday) will be invited to leave a message for an emergency. They will get a call back within 15 to 30 minutes.

Vincent Rabbat

Vice-President, operations

Looking for a new IT Company?

Schedule a 30-minute assessment with our experts to:

  • Review your current IT setup.
  • Review your current IT issues.
  • Discuss your IT needs
  • Confirm if and how S3 can help.
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Our other managed IT services

Contact Us

sales@s3tech.ca
514.284.6262

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