Services > Managed IT Services
Strategic IT Services
A three-part system to help with your IT strategies.
- Dedicated Technical Advisor (vCIO)
- Risk Analysis
- A 3 year IT plan
1
Technical Advisor (vCIO)
With S3, from the start, an experienced technical advisor will be assigned to you. His role is to act as a virtual IT director. He makes sure your technology supports your business plan and is secure.
- An IT visionary
- Focused on your success.
- Takes the time to understand your goals and challenges.
2
Risk Analysis
IT risk management has never been more important than it is today. The IT risks facing Quebec SMBs have become more complex and are constantly evolving. Our role is to support you in managing this IT risk. We perform a risk analysis exercise annually with you to identify any new or existing risks to be mitigated.
- Risk identification with severity and probability scoring.
- Proposed solutions to mitigate the identified risks.
3
3-year IT plan
Your designated technical advisor will work with you to establish a long-term vision for your IT systems. We will draft a strategic IT plan and a 3-year budget that will support your business objectives and reduce your risks. The IT plan will identify each of the projects with its objectives, deadlines and budgets.
- Working document<
- Quarterly review
- Annual revision/li>
Frequently Asked Questions
Our typical client is an SMB with a head office in the greater Montreal area. Many of our clients also have other offices throughout Canada and the US. A good proportion of them have hybrid office models and some work entirely from home.
Our clients take the security of their data and the productivity of their people very seriously. They want to ensure that their IT enables them to meet their business goals and does not hold them back.
Our clients are from different industries. 60% are professional service firms and the other 40% are in distribution or manufacturing.
Our clients are in the Microsoft ecosystem. They mostly use Windows, Office 365, Azure. The majority have a mix of cloud and on-premise infrastructure. The others have a purely cloud infrastructure.
Most clients have no full-time IT people. Some have an IT team that is mostly focused on their line of business applications.
Clients usually find us when they outgrow their IT provider, or they lose an internal resource and decide they do not want to manage IT people anymore.
20 years! S3 was founded by Marc, Vince, and myself in June 2003 after we all graduated in computer engineering together. Our vision was to become an outsourced IT department for SMBs which is still what we are today. We were, therefore, a Managed Service Provider before the term was used.
We are still the three sole owners of S3 and work hard at it every day.
Our goal is to offer a personalized service to all users. We do this by assigning a team to each client which includes:
Account Manager: is the main point of contact. He is responsible for ensuring the proper delivery of all services.
Technical Advisor: works with the account manager to translate business needs into solutions which align with the client objectives. The TA has excellent technical knowledge and is a good communicator. The TA is the technical point of contact.
Remote Support Team: our support team is divided in smaller teams of 5 to 7 technicians each that remotely support all users by phone or by email. This way users always interact with the same group of people who know them and their environment.
Onsite Support Technician: the technician that goes onsite when needed or requested.
Looking for a new IT Company?
Schedule a 30-minute assessment with our experts to:
- Review your current IT setup.
- Review your current IT issues.
- Discuss your IT needs
- Confirm if and how S3 can help.
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