IT Managed Services
AI Integration
Integrate AI Into Your Day-to-Day
Start small. Improve continuously. Build your advantage.
At S3, we help businesses integrate artificial intelligence (AI) into their day-to-day operations in a simple, secure, and practical way.
As part of our managed services, we work closely with your team to turn AI into a true productivity tool.
Make your team more efficient with AI
Searching for files, reading through documents, or repeating the same questions slows your team down.
AI can eliminate that friction when it’s used right.
We focus on simple, useful applications that help your employees save time and focus on what really matters.
Start small. Build on success.
We don’t believe in massive AI projects that take months to deliver.
We believe in quick wins that show value fast and open the door to new ideas.
Here are a few practical examples:
- AI-powered chatbots for HR or operations questions
Your employees get answers instantly — no need to search through documents or bother a colleague. - AI-enhanced knowledge bases
Your team can ask a question and get a clear, relevant answer in seconds. - Training on secure AI usage
We train your employees to use public and private AI tools responsibly — with best practices and Law 25 compliance in mind. - AI-enhanced automation
We embed AI into your repetitive task automations to add value and intelligence.
The time to act is now
We believe that to stay competitive, SMBs must start adopting AI today, not with a giant leap, but one step at a time.
We’ll help you build the right habits, choose the right tools, and foster a culture where AI becomes a real advantage.
Frequently Asked Questions
Our support is built to deliver a modern, fast, and personalized experience for all your users.
Each client is assigned a dedicated team of 5 to 7 technicians who respond directly to users. This means your team interacts with the same people who know your environment well.
Technicians are available Monday to Friday, 7 a.m. to 7 p.m., and over 80% of calls and chats are answered within 2 minutes. Outside those hours, our 24/7 emergency service ensures users can speak to a technician in under 30 minutes.
We provide a dedicated support portal, integrated directly into Microsoft Teams, giving users the ability to:
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Chat instantly with a technician in real time
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Book an appointment at their convenience
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Access practical guides and personalized help resources
Users can also contact us by a customized support email using your domain (e.g., support@yourdomain.ca) or by phone via an extension integrated into your phone system.
We also offer on-site support as needed—either occasionally, regularly (from once a month to a few times a week), or even full-time depending on your evolving needs.
We continuously improve our service through user feedback collected after every support interaction using integrated surveys. A service manager personally follows up with any user who leaves a low rating to address the issue and ensure it doesn’t happen again. In addition, we conduct an annual user survey to measure progress and identify areas for improvement.
Finally, we review support tickets regularly to detect recurring issues and implement long-term solutions to eliminate them.
Yes we do! Over the years we have built up our staff overseas which enables us to offer true 24/7/365 coverage for our clients. We now have over 15 people working in Europe and in Asia.
At S3, our expertise spans a broad spectrum of IT projects. With a dedicated project team of approximately 20 skilled IT experts, we ensure personalized and efficient service for each client. Our portfolio includes:
- Office 365 Migrations
- Cybersecurity Enhancements
- Infrastructure Upgrades
- Office Relocations
- Software Implementations
- Networking Projects
- SharePoint Migrations
- Cloud Migrations to Azure
- Computer and Laptop Upgrades
- Network Redundancy Projects
As recognized experts in Microsoft, Dell, VMware, Cisco, and Fortinet technologies, we’re equipped to handle your IT projects
Looking for a new IT Partner?
Book a 30-minute call with Marc, co-founder of S3 and VP of client success.
- Talk through your IT setup and challenges
- Share what you’re looking for in a partner
- See if there’s a good fit between your needs and what we offer
- If it feels like a fit, the next step is a more detailed assessment of your needs and IT environment
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