Managed IT Services
New User Onboarding
Onboarding and configuration of new users and equipment
At S3, we understand how critical an employee’s first day is. Every onboarding needs to be flawless, with no missing configurations, no access issues, and no applications that can’t be found. We have a dedicated team dedicated to onboarding new users and computers to ensure everything is flawless from the start.
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Detailed checklists for a seamless process
For each onboarding, we use detailed checklists that allow us to leave nothing to chance. Each step, each detail is carefully checked to provide a smooth and seamless experience. Thanks to our rigor, your new user has all the resources necessary to be fully operational from day one.
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Introducing S3 to new users
We go beyond simple setup. Every new user gets a full introduction to who we are, what we do, and how they can easily reach us for future support. Our goal is to support them from the beginning and provide personalized support throughout their IT journey.
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Initial security and support with 2FA
From the outset, we meet with each user to guide them through activating two-factor authentication (2FA) and familiarize them with essential security procedures. This ensures increased protection from the very first logins.
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In-person installation or shipping for remote users
For in-person users, our team will install and configure the equipment directly in your office. For remote users, we ship the equipment ready to use, with remote assistance for installation.
A seamless start-up experience
Our process is rigorous and comprehensive, with detailed checklists to ensure each step is perfectly mastered. We ensure that new users have a positive first experience that reflects S3's professionalism and facilitates their onboarding into their IT environment.
Frequently Asked Questions
We are currently SOC2 Type 2 certified.
Our support is built to deliver a modern, fast, and personalized experience for all your users.
Each client is assigned a dedicated team of 5 to 7 technicians who respond directly to users. This means your team interacts with the same people who know your environment well.
Technicians are available Monday to Friday, 7 a.m. to 7 p.m., and over 80% of calls and chats are answered within 2 minutes. Outside those hours, our 24/7 emergency service ensures users can speak to a technician in under 30 minutes.
We provide a dedicated support portal, integrated directly into Microsoft Teams, giving users the ability to:
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Chat instantly with a technician in real time
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Book an appointment at their convenience
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Access practical guides and personalized help resources
Users can also contact us by a customized support email using your domain (e.g., support@yourdomain.ca) or by phone via an extension integrated into your phone system.
We also offer on-site support as needed—either occasionally, regularly (from once a month to a few times a week), or even full-time depending on your evolving needs.
We continuously improve our service through user feedback collected after every support interaction using integrated surveys. A service manager personally follows up with any user who leaves a low rating to address the issue and ensure it doesn’t happen again. In addition, we conduct an annual user survey to measure progress and identify areas for improvement.
Finally, we review support tickets regularly to detect recurring issues and implement long-term solutions to eliminate them.
22 years! S3 was founded by Marc, Vince, and myself in June 2003 after we all graduated in computer engineering together. Our vision was to become an outsourced IT department for SMBs which is still what we are today. We were, therefore, a Managed Service Provider before the term was used.
We are still the three sole owners of S3 and work hard at it every day.
Looking for a new IT Partner?
Book a 30-minute call with Marc, co-founder of S3 and VP of client success.
- Talk through your IT setup and challenges
- Share what you’re looking for in a partner
- See if there’s a good fit between your needs and what we offer
- If it feels like a fit, the next step is a more detailed assessment of your needs and IT environment
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