AI tools are everywhere today, and at S3, we often hear the same question from our clients: Is our data safe when we use AI?
It’s a valid concern. Here’s what you need to know.
How AI Uses Your Data
First, it’s important to understand that not all AI platforms work the same way. When you use a tool like Microsoft Copilot or ChatGPT, your data can be used in two main ways:
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To perform a task (e.g., summarize a document, generate a report)
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To improve the AI itself (what’s known as “training”)
With most professional tools, such as those in Microsoft 365, your data is used only to complete the task you requested — not to train the AI. Your files, messages, and emails remain private.
Does AI Learn From Your Company Data?
With Microsoft 365 Copilot, for example, the answer is no. Microsoft guarantees that your business data stays within your environment. It is not shared or used to train AI models.
But that’s not the case for all tools. Some free or consumer-grade services may have different policies. That’s why it’s essential to carefully read the terms of use before adopting an AI tool.
What About ChatGPT?
If you use ChatGPT with a free or Plus account, your messages may, by default, be used to train the model. That means what you type (emails, client information, internal data) could be stored and analyzed — unless you disable this option.
How to Disable Data Training
To prevent your data from being used in a personal account:
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Go to https://chat.openai.com
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Click on your profile (top right)
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Select Settings
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Under Data Controls, click on “Improve the model for everyone”
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Turn off “Improve the model for everyone”
This stops OpenAI from using your conversations for training. Your messages will not be saved or analyzed.
In Summary
AI can significantly boost your productivity, but it’s important to use it securely.
Want to deploy secure AI tools in your business? The S3 team is here to help.
