S3 Technologies is a leading IT services provider in the Greater Montreal area, serving bilingual SMB clients across a range of industries. We’re a young, dynamic, and ambitious company with over 100 employees. Everyone here helps shape where the company goes, so you’ll always be pushed to grow. You’ll build relationships with our clients and play a key role in keeping their satisfaction high.
About the Role
As a Technical Advisor, you’ll guide and advise clients as they maintain and grow their technology infrastructure. You’ll own the technical direction for each of your clients and work hand in hand with an Account Manager on every account.
Key Responsibilities
Strategic planning
- Build an annual strategic IT plan (IT Plan) for each client
- Assess each client’s current state and make recommendations
- Review audits and recommend fixes based on S3 standards and industry best practices
- Work with the client to understand their needs and propose a plan that supports their business goals
- Guide the client through the projects laid out in their IT Plan
- Plan replacements for end-of-life equipment
Client relationships
- Build strong, trusted relationships with the right people on the client’s side
- Maintain, and show, a deep understanding of the client’s infrastructure
- Give high-quality advice on technology opportunities that can make the client more productive and profitable
Proposals and opportunities
- Prepare proposals for projects and other opportunities
- Analyze and assess the needs and requirements for each project to succeed
- Choose the right technologies to meet business needs
- Estimate the tasks and effort each project will take
Vision and standards
- Keep an eye out for new technologies that could benefit S3 and our clients
- Set technology standards with the other Technical Advisors and the tech leads on other teams
- Help build procedures that make work easier for our internal technical teams
- Keep your own knowledge current
What we’re looking for
Education and experience
- College or university diploma in computer science or IT, or equivalent experience
- 5 years of experience in a technical role in infrastructure, managed services, IT projects, analysis, or advanced support
- Experience at an MSP, in professional services, or preparing technical estimates and proposals is a major asset
Technical knowledge
You have a solid general understanding of several of these areas:
- Microsoft 365, Entra ID, Intune, and identity and access management
- Azure, cloud services, and hybrid environments
- Windows Server, Active Directory, and VMware and Hyper-V virtualization
- Networking: LAN, WAN, Wi-Fi, firewalls, VPN, and SD-WAN
- Backup, business continuity, and disaster recovery
- Cybersecurity, vulnerability management, and risk reduction principles
- Monitoring, asset management, and managed services tools
Professional skills
- Ability to act as a trusted advisor to clients
- Ability to build credibility with stakeholders at every level
- Ability to bring stakeholders together around a shared vision
- Strong decision-making skills and sound professional judgment
- Ability to understand business challenges and turn them into practical solutions
- Excellent verbal and written communication skills
- Excellent presentation skills for both technical and non-technical audiences
- Strong writing skills for preparing recommendations and proposals
- Strong analytical and strategic thinking
- Ability to identify risks, opportunities, and business impacts
- Big-picture thinking that aligns technology recommendations with the client’s goals
- Ability to work effectively with cross-functional teams
- Ability to work with incomplete information, spot the gaps, and get the sign-offs you need
- Organized and self-directed, with good judgment and the ability to handle multiple requests at once
- Collaborative and technically curious, and eager to learn our company standards
- Bilingual in French and English, both spoken and written