When it comes to making changes to the networks we manage, our approach is rigorous and structured to ensure security, reliability, and transparency. Here is our process:
Recurring Maintenance Windows: We establish recurring maintenance windows with each client in advance for all modifications. This allows us to plan for changes predictively, minimizing the impact on our clients’ daily operations.
Change Requests: We create a change request for each modification. This document describes the nature of the change, its potential impacts on the network, and a rollback plan if necessary. This step is crucial to ensure that all stakeholders fully understand the scope and implications of the proposed change.
Approval of Changes: No changes are implemented without prior approval. This approval process ensures that all changes are carefully reviewed and deemed necessary and safe before execution.
Change Log: We maintain a log of all changes made to the networks. This registry provides a complete history of changes, thereby improving transparency and cooperation.
