IT Security
Protect your business from email attacks
Advanced email protection
Some of the most significant threats organizations face come in through email. Email has a few advantages as an effective attack vector for hackers. End-users receive email messages whether they want them or not, and email can be easily manipulated to appear legitimate. It is no surprise that cybercriminals continue to rely on email to distribute malware, phishing scams, and spam. A successful email attack is often the stepping stone to a much larger attack, such as ransomware or extortion. Managed security services exist to help your business prevent this style of attacks and save everyone valuable time and money.
Advanced Email Threat Protection (ATP)
The service includes the following modules:
- Analysis and replacement of all links in emails to prevent spoofing
- Real-time analysis of attachments for threat detection (with Sandbox environment if necessary)
- Identify and protect against identity theft attempts in real time
- Protect users from internal email threats
Training - Phishing test
Frequently Asked Questions
We have developed a backup security standard to keep backups safe from attackers who will look to compromise them in a ransomware attack. We built our standard with the assumption that the network will be breached and that the attackers will obtain admin rights. Therefore, we completely segregate the backups from the network and put in place their own authentication. Our offsite backups also have ransomware protection built-in which allows for recovery if ever they were to be deleted. Our backup standard withstood penetration testing by multiple specialized security firms. We adapt our backup security standards constantly as the attackers change their tactics.
Our support is built to deliver a modern, fast, and personalized experience for all your users.
Each client is assigned a dedicated team of 5 to 7 technicians who respond directly to users. This means your team interacts with the same people who know your environment well.
Technicians are available Monday to Friday, 7 a.m. to 7 p.m., and over 80% of calls and chats are answered within 2 minutes. Outside those hours, our 24/7 emergency service ensures users can speak to a technician in under 30 minutes.
We provide a dedicated support portal, integrated directly into Microsoft Teams, giving users the ability to:
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Chat instantly with a technician in real time
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Book an appointment at their convenience
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Access practical guides and personalized help resources
Users can also contact us by a customized support email using your domain (e.g., support@yourdomain.ca) or by phone via an extension integrated into your phone system.
We also offer on-site support as needed—either occasionally, regularly (from once a month to a few times a week), or even full-time depending on your evolving needs.
We continuously improve our service through user feedback collected after every support interaction using integrated surveys. A service manager personally follows up with any user who leaves a low rating to address the issue and ensure it doesn’t happen again. In addition, we conduct an annual user survey to measure progress and identify areas for improvement.
Finally, we review support tickets regularly to detect recurring issues and implement long-term solutions to eliminate them.
22 years! S3 was founded by Marc, Vince, and myself in June 2003 after we all graduated in computer engineering together. Our vision was to become an outsourced IT department for SMBs which is still what we are today. We were, therefore, a Managed Service Provider before the term was used.
We are still the three sole owners of S3 and work hard at it every day.
Managed IT Services: For businesses without an internal IT team.
Co-Managed IT Services: For businesses with an internal IT team.
Our Managed IT Services:
We act as the complete IT department for SMBs without an internal IT team. Our role is to ensure that technology supports your company’s goals and vision and never holds you back. Our top priorities are cybersecurity and employee productivity.
We start by modernizing, standardizing, and securing your IT environment. Then, we take care of ongoing management, monitoring, and security. We provide remote and on-site support for all your users.
We also help you get the most out of Microsoft 365, automate repetitive tasks, and integrate AI to boost user productivity.
Finally, we create a 3-year IT plan that includes a detailed budget and risk analysis, which we review annually.
Summary of services included:
- Modernization, standardization, and security of the IT environment and user experience
- Microsoft 365 optimization, task automation, and AI integration
- On-premise and cloud infrastructure management and monitoring
- Cybersecurity management and monitoring
- Remote and on-site user support
- New user onboarding and device setup
- Strategic IT planning (3-year roadmap, budget, and risk analysis)
- IT projects (analysis, execution, and project management)
- Procurement of hardware, software, and cloud services
Our Co-Managed IT Services:
Our co-managed IT services offer a collaborative extension to your internal IT team. We bring expertise in strategic IT consulting, IT operations, cybersecurity, 24/7 infrastructure management, automation, user support, and project execution and management.
We also share our tools, best practices, and everything we’ve learned from optimizing our operations over more than 20 years, helping your team work more efficiently daily. We can help you deploy self-service tools for users, automate service requests, integrate AI into your IT operations, and reduce resolution times by delivering relevant information directly to the technician handling the issue. In short, we share our “secret sauce” with your team.
This partnership strengthens your IT team’s capabilities by providing targeted support where it’s needed most.
Our other IT security services
