Managed IT Services
A complete IT service for Quebec SMEs
With S3 as your IT & cybersecurity partner, you will have:
1. Lightning-fast support
Lightning-fast access to technical support via chat, phone or email, ensuring your team stays productive and interruption-free.
2. Cutting-edge cybersecurity
Continuous and proactive protection of your data, with solutions adapted to current threats.
3. More productive users
Optimized computers, automation of your repetitive tasks, and full integration of Microsoft 365 and AI for smoother, more efficient work.
4. Confidence that your IT fully supports your business
Powerful and secure solutions that ensure your IT supports your growth.
A complete IT & cybersecurity partner for your business
With S3 as your partner, benefit from total support for your IT needs, including:
- Strategic IT Plan: A vision long term to align your technology with your business goals.
- Dedicated Team: A team that knows your business and your specific needs.
- Cybersecurity: Advanced protection to secure your data and counter threats.
- User Support: Fast and responsive service to resolve your issues and avoid interruptions .
- Microsoft 365 & AI Integration: Optimized use of Microsoft 365 and AI to improve collaboration and productivity.
- Automation of Repetitive Tasks: Automation is the key to saving time, reducing errors, and freeing up your team.
- Infrastructure Management: Continuous monitoring and maintenance to ensure the performance of your IT environment.
- Integration New User Onboarding: A seamless process to ensure a smooth experience for every new employee.
Your IT should propel your business, not slow it down!
Don’t tolerate uncertainty about your cybersecurity or loss of productivity from your users.
Start taking advantage of AI, automation, and Microsoft 365 today to boost efficiency, reduce costs, and stay ahead of the competition.
You need an IT partner who:
- Takes the time to understand your business, your goals and challenges.
- Resolves issues quickly and ensures they don’t come back.
- Prioritizes cybersecurity & user productivity.
- Assigns a dedicated team that knows your business well for personalized service.
- Helps you get the most out of Microsoft 365 & AI.
- Identifies and automates repetitive tasks to save you time.
- Welcomes each new employee with technology that’s ready from day 1.
- Earns your trust by respecting deadlines and budgets.
- Aligns your IT and business goals with a 3 year IT roadmap and budget.
- Focuses on business outcomes.
Looking for a new IT Partner?
Book a 30-minute call with Marc, co-founder of S3 and VP of client success.
- Talk through your IT setup and challenges
- Share what you’re looking for in a partner
- See if there’s a good fit between your needs and what we offer
- If it feels like a fit, the next step is a more detailed assessment of your needs and IT environment
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Your IT must match your ambitions.
You need to be sure that you are protected against cyberattacks, that your users are not losing productivity due to technical issues, and that you’re fully leveraging AI, automation, and Microsoft 365 to accelerate your growth.
An IT partner that is not up to par leaves you vulnerable, less productive and lacking confidence. Don't compromise on your IT anymore.
At S3, we believe in the potential of Quebec SMBs. Since 2003, our mission has been to provide them with world-class IT services so that they can excel and shine.
Find out if S3 is the ideal IT partner for you in 3 steps.
- Exploratory Call – An initial discussion to assess your needs and understand your goals.
- Needs Analysis – An in-depth review of your IT environment and business goals, with a detailed exploration of how your technology will be used.
- Custom Proposal – A tailored IT proposal designed to meet your business needs and business plan.
Frequently Asked Questions
Our support is built to deliver a modern, fast, and personalized experience for all your users.
Each client is assigned a dedicated team of 5 to 7 technicians who respond directly to users. This means your team interacts with the same people who know your environment well.
Technicians are available Monday to Friday, 7 a.m. to 7 p.m., and over 80% of calls and chats are answered within 2 minutes. Outside those hours, our 24/7 emergency service ensures users can speak to a technician in under 30 minutes.
We provide a dedicated support portal, integrated directly into Microsoft Teams, giving users the ability to:
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Chat instantly with a technician in real time
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Book an appointment at their convenience
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Access practical guides and personalized help resources
Users can also contact us by a customized support email using your domain (e.g., support@yourdomain.ca) or by phone via an extension integrated into your phone system.
We also offer on-site support as needed—either occasionally, regularly (from once a month to a few times a week), or even full-time depending on your evolving needs.
We continuously improve our service through user feedback collected after every support interaction using integrated surveys. A service manager personally follows up with any user who leaves a low rating to address the issue and ensure it doesn’t happen again. In addition, we conduct an annual user survey to measure progress and identify areas for improvement.
Finally, we review support tickets regularly to detect recurring issues and implement long-term solutions to eliminate them.
Users calling outside of helpdesk hours (7am to 7pm Monday to Friday) will be invited to leave a message for an emergency. They will get a call back within 15 to 30 minutes.
Yes we do! Over the years we have built up our staff overseas which enables us to offer true 24/7/365 coverage for our clients. We now have over 15 people working in Europe and in Asia.
Our goal is to offer a personalized service to all users. We do this by assigning a team to each client which includes:
Account Manager: is the main point of contact. He is responsible for ensuring the proper delivery of all services.
Technical Advisor: works with the account manager to translate business needs into solutions which align with the client objectives. The TA has excellent technical knowledge and is a good communicator. The TA is the technical point of contact.
Remote Support Team: our support team is divided in smaller teams of 5 to 7 technicians each that remotely support all users by chat, phone or email. This way users always interact with the same group of people who know them and their environment.
Onsite Support Technician: the technician that goes onsite when needed or requested.