Managed IT Services
Infrastructure management
24/7
Infrastructure
Monitoring
Maximize your productivity
Our real-time monitoring of your infrastructure is the backbone of our service. We optimize your productivity by detecting and preventing problems before they occur.
We monitor all your systems whether they are in the cloud, in a data center or in your office.
Patch
Management
Always up to date
We keep your entire network up to date with scheduled update windows. We also monitor new vulnerabilities daily and perform emergency patches if necessary to keep you safe at all times.
24/7 Security
Management
Secure your data and applications
Our security team monitors and responds to all security alerts and stays abreast of new attack techniques to always improve your defenses against cyberattacks.
Backup
Management
Rock-solid backups
In order to protect your business, you must ensure that you have backups that will withstand cyberattacks, natural disasters, equipment breakdowns, etc. S3 deploys and manages resilient, geo-redundant backups to ensure they will be intact should you ever need them.
Vendor
Management
Single point of contact
S3 becomes your single point of contact for everything related to your infrastructure. No need to question yourself about who to contact, we will take charge of any situation and communicate directly with your suppliers (Internet, Cloud, Application, etc.)
Frequently Asked Questions
Managed IT Services: For businesses without an internal IT team.
Co-Managed IT Services: For businesses with an internal IT team.
Our Managed IT Services:
We act as the complete IT department for SMBs without an internal IT team. Our role is to ensure that technology supports your company’s goals and vision and never holds you back. Our top priorities are cybersecurity and employee productivity.
We start by modernizing, standardizing, and securing your IT environment. Then, we take care of ongoing management, monitoring, and security. We provide remote and on-site support for all your users.
We also help you get the most out of Microsoft 365, automate repetitive tasks, and integrate AI to boost user productivity.
Finally, we create a 3-year IT plan that includes a detailed budget and risk analysis, which we review annually.
Summary of services included:
- Modernization, standardization, and security of the IT environment and user experience
- Microsoft 365 optimization, task automation, and AI integration
- On-premise and cloud infrastructure management and monitoring
- Cybersecurity management and monitoring
- Remote and on-site user support
- New user onboarding and device setup
- Strategic IT planning (3-year roadmap, budget, and risk analysis)
- IT projects (analysis, execution, and project management)
- Procurement of hardware, software, and cloud services
Our Co-Managed IT Services:
Our co-managed IT services offer a collaborative extension to your internal IT team. We bring expertise in strategic IT consulting, IT operations, cybersecurity, 24/7 infrastructure management, automation, user support, and project execution and management.
We also share our tools, best practices, and everything we’ve learned from optimizing our operations over more than 20 years, helping your team work more efficiently daily. We can help you deploy self-service tools for users, automate service requests, integrate AI into your IT operations, and reduce resolution times by delivering relevant information directly to the technician handling the issue. In short, we share our “secret sauce” with your team.
This partnership strengthens your IT team’s capabilities by providing targeted support where it’s needed most.
Our typical client is an SMB based in the Greater Montreal, often with additional offices across Canada or the U.S. Many operate in a hybrid work model, and some are fully remote.
They all have in common that they take cybersecurity and employee productivity very seriously. They want IT to drive their business forward, not hold it back.
Our clients are in different industries:
- 60% are professional services firms
- 40% are in distribution or manufacturing
They all operate within the Microsoft ecosystem, using tools like Microsoft 365, Windows, and Azure. Most have a mix of cloud and on-premise infrastructure, while others are fully cloud-based.
We support two types of clients:
- Businesses without internal IT staff, where we act as their fully managed IT department
- Businesses with internal IT teams, where we work collaboratively with their IT team to extend their capabilities
Clients usually find us when they outgrow their IT provider or their IT team needs help.
Our support is built to deliver a modern, fast, and personalized experience for all your users.
Each client is assigned a dedicated team of 5 to 7 technicians who respond directly to users. This means your team interacts with the same people who know your environment well.
Technicians are available Monday to Friday, 7 a.m. to 7 p.m., and over 80% of calls and chats are answered within 2 minutes. Outside those hours, our 24/7 emergency service ensures users can speak to a technician in under 30 minutes.
We provide a dedicated support portal, integrated directly into Microsoft Teams, giving users the ability to:
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Chat instantly with a technician in real time
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Book an appointment at their convenience
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Access practical guides and personalized help resources
Users can also contact us by a customized support email using your domain (e.g., support@yourdomain.ca) or by phone via an extension integrated into your phone system.
We also offer on-site support as needed—either occasionally, regularly (from once a month to a few times a week), or even full-time depending on your evolving needs.
We continuously improve our service through user feedback collected after every support interaction using integrated surveys. A service manager personally follows up with any user who leaves a low rating to address the issue and ensure it doesn’t happen again. In addition, we conduct an annual user survey to measure progress and identify areas for improvement.
Finally, we review support tickets regularly to detect recurring issues and implement long-term solutions to eliminate them.
Looking for a new IT Partner?
Book a 30-minute call with Marc, co-founder of S3 and VP of client success.
- Talk through your IT setup and challenges
- Share what you’re looking for in a partner
- See if there’s a good fit between your needs and what we offer
- If it feels like a fit, the next step is a more detailed assessment of your needs and IT environment
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