Managed IT Services
Strategic IT plan
Customized IT & cybersecurity strategic planning to guide your growth
At S3, we offer a three-part strategic IT service, designed to support you over the long term, minimize surprises, and align your technology with your business ambitions.
- Dedicated Technical Advisor (vCIO)
- Risk Analysis
- A 3 year IT plan
1
Technical Advisor (vCIO)
With S3, from the start, an experienced technical advisor will be assigned to you. His role is to act as a virtual IT director. He makes sure your technology supports your business plan and is secure.
- Strategic vision focused on your success
- Taking into account your unique objectives and challenges
- Proactive and tailor-made collaboration
2
Risk Analysis
IT risk management has never been more important than it is today. The IT risks facing Quebec SMBs have become more complex and are constantly evolving. Our role is to support you in managing this IT risk. We perform a risk analysis exercise annually with you to identify any new or existing risks to be mitigated.
- Risk identification with severity and probability scoring.
- Proposed solutions to mitigate the identified risks.
3
3-year IT plan
Your designated technical advisor will work with you to establish a long-term vision for your IT systems. We will draft a strategic IT plan and a 3-year budget that will support your business objectives and reduce your risks. The IT plan will identify each of the projects with its objectives, deadlines and budgets.
- Three-year IT plan, with timelines and budgets
- Living document, reviewed quarterly and updated annually
- Anticipate the future and avoid surprises with a proactive approach
Frequently Asked Questions
Our typical client is an SMB based in the Greater Montreal, often with additional offices across Canada or the U.S. Many operate in a hybrid work model, and some are fully remote.
They all have in common that they take cybersecurity and employee productivity very seriously. They want IT to drive their business forward, not hold it back.
Our clients are in different industries:
- 60% are professional services firms
- 40% are in distribution or manufacturing
They all operate within the Microsoft ecosystem, using tools like Microsoft 365, Windows, and Azure. Most have a mix of cloud and on-premise infrastructure, while others are fully cloud-based.
We support two types of clients:
- Businesses without internal IT staff, where we act as their fully managed IT department
- Businesses with internal IT teams, where we work collaboratively with their IT team to extend their capabilities
Clients usually find us when they outgrow their IT provider or their IT team needs help.
22 years! S3 was founded by Marc, Vince, and myself in June 2003 after we all graduated in computer engineering together. Our vision was to become an outsourced IT department for SMBs which is still what we are today. We were, therefore, a Managed Service Provider before the term was used.
We are still the three sole owners of S3 and work hard at it every day.
Our goal is to offer a personalized service to all users. We do this by assigning a team to each client which includes:
Account Manager: is the main point of contact. He is responsible for ensuring the proper delivery of all services.
Technical Advisor: works with the account manager to translate business needs into solutions which align with the client objectives. The TA has excellent technical knowledge and is a good communicator. The TA is the technical point of contact.
Remote Support Team: our support team is divided in smaller teams of 5 to 7 technicians each that remotely support all users by chat, phone or email. This way users always interact with the same group of people who know them and their environment.
Onsite Support Technician: the technician that goes onsite when needed or requested.
Looking for a new IT Partner?
Book a 30-minute call with Marc, co-founder of S3 and VP of client success.
- Talk through your IT setup and challenges
- Share what you’re looking for in a partner
- See if there’s a good fit between your needs and what we offer
- If it feels like a fit, the next step is a more detailed assessment of your needs and IT environment
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